You may have arrived at this page either because you have been alerted by your Symantec product about this risk, or you are concerned that your computer has been affected by this risk.
Before proceeding further we recommend that you
run a full system scan. If that does not resolve the problem you can try one of the options available below.
FOR NORTON USERS If you are a Norton product user, we recommend you try the following resources to remove this risk.
Removal Tool If you have an infected Windows system file, you may need to
replace them using from the Windows installation CD.
How to reduce the risk of infection The following resources provide further information and best practices to help reduce the risk of infection.
FOR BUSINESS USERSIf you are a Symantec business product user, we recommend you try the following resources to remove this risk.
Identifying and submitting suspect filesSubmitting suspicious files to Symantec allows us to ensure that our protection capabilities keep up with the ever-changing threat landscape. Submitted files are analyzed by Symantec Security Response and, where necessary, updated definitions are immediately distributed through LiveUpdate™ to all Symantec end points. This ensures that other computers nearby are protected from attack. The following resources may help in identifying suspicious files for submission to Symantec.
Removal Tool If you have an infected Windows system file, you may need to
replace them using from the Windows installation CD.
How to reduce the risk of infectionThe following resource provides further information and best practices to help reduce the risk of infection.
Protecting your business networkMANUAL REMOVALThe following instructions pertain to all current Symantec antivirus products.
1. Performing a full system scanHow to run a full system scan using your Symantec product2. Restoring settings in the registryMany risks make modifications to the registry, which could impact the functionality or performance of the compromised computer. While many of these modifications can be restored through various Windows components, it may be necessary to edit the registry. See in the Technical Details of this writeup for information about which registry keys were created or modified. Delete registry subkeys and entries created by the risk and return all modified registry entries to their previous values.
